We support our service users (SU) with various aspect of care needs, and we recognise that everyone has different presentation, needs and preference. As such; we conduct holistic risk assessment that covers internal and external factors. Our risk assessment and feedback mechanism are continuous and as needed. This enables us to continuously provide quality and safe care that meets our SU’s changing needs and enable our staff to carry out their duties and support our SU’s in delivering care and support in a safe environment.

In addition to internal and external risk assessment, we will ensure that our staff are adequately trained and provide effective induction that encompasses our values of quality, safe care, and support such as; communication, support with MCA 2005, challenging behaviour, preparing meal, eating, and drinking, washing, and bathing.

Where required we will encourage our SU’s independence to carry out aspect of their ADLs with little unobtrusive support or as recommended in the SU’s care plan.